Bienvenue à IIBA Région de Québec
Notre mission est d'engager et de soutenir nos membres ainsi que nos partenaires en offrant des événements éducatifs, des opportunités de mentorat et de réseautage. Nous cherchons à promouvoir le développement professionnel continu, en mettant l'accent sur la certification et les pratiques conformes aux normes de l'analyse d'affaires, afin de favoriser l'excellence et l'évolution des compétences au sein de notre communauté.
One Size Doesn’t Fit All: Choosing the Right Service Desk Software
You may find yourself working on a project that wants to implement service desk software. But there’s a difference between Customer Service Management (CSM) and IT Service Management (ITSM) service desk software.
Your Instincts Are Data Too, And It's Time We Treated Them That Way
Russell Mears joined Business Analysis Live! to make the case that instinct is a form of compressed expertise that every business analysis professional should be treating as data.
Rebuilding Trust When One Stakeholder Group Gets Left Behind
At the end of a major software implementation project, every stakeholder group had a product they were happy with—except one. As we were set to go live, the most critical stakeholder management of my career was just beginning.
Consultez le Guide BABOK ®